Absolutely. You can enjoy our tours with the added convenience of complimentary pickup and drop-off services within Rovaniemi (city area) at no extra cost.

Absolutely. We offer a full refund for all our tours if they are canceled at least 24 hours prior to the scheduled event.

We provide a winter overall during the tour but not boots or hats. Ensuring you're dressed in cozy and comfortable attire is key to enhancing your tour experience. Dress warmly in layers, including thermal clothing. We recommend bringing gloves, a hat, and a scarf to stay comfortable in the cold weather.

You can easily book any of our tours directly on our website, provided you do so at least 12 hours before the tour's departure. If you wish to make a reservation within the 12-hour window, please don't hesitate to get in touch with us directly.

We offer multiple convenient payment options, including credit card and bank transfer. We don't accept cash payments.

We offer a wide range of tours, including Northern Lights tours, reindeer sleigh rides, husky safaris, snowmobile adventures, ice fishing, and more.

The Northern Lights are most visible during the winter months, from September to March/April.

Yes, many of our tours are family-friendly and suitable for children. We offer special activities and safety measures to ensure everyone's enjoyment.

Yes, we offer customization options and private tours. Contact us to discuss your specific preferences and requirements.

Meals are included in some tours, while others may offer snacks and beverages. Please check the details of your chosen tour for information about meals.

To streamline our booking process, we've implemented a convenient two-step payment system. To confirm your reservation, we kindly request a 25% deposit payment at the time of booking. The remaining 75% can be settled upon your arrival (1 day prior to the tour). Alternatively, you have the option to make the full payment when you initially book.

Yes, solo travel is permitted for our tours, provided that each tour meets the minimum amount of required participants. For more information or to inquire about availability, please contact us.

We understand that witnessing the breathtaking beauty of a full-sky Northern Lights display, also known as an aurora storm, is a dream for many of our customers. While we can assure you that we offer excellent opportunities to view the Northern Lights in Rovaniemi, we want to be transparent about our guarantee.

Our Guarantee: We guarantee that you will see the Northern Lights during our tours. However, it's important to note that the intensity and scale of the Northern Lights, whether they are a small display or a spectacular aurora storm covering the entire sky, cannot be predicted or guaranteed by anyone. The Northern Lights are a natural phenomenon influenced by various factors, including location, winds, solar activity and several other weather conditions.

We take great care to ensure you have the best chance of witnessing the mesmerizing Northern Lights during your tour in Rovaniemi. Predicting the Northern Lights is a complex process that involves monitoring various factors. Here's how we do it:

Daily Monitoring: Our dedicated team of experts continually monitors a wide range of factors on a daily basis. This includes staying up-to-date with weather forecasts, wind patterns, locations, space weather reports, and real-time data on solar activity. We also harness the power of our extensive network of friends and family living in various locations throughout Lapland for local insights.

Team Meetings: To make the most accurate predictions, we hold team meetings the day before your tour and on the same day as your tour. During these meetings, we gather and analyze all available information to determine the likelihood of Northern Lights visibility.

Local Expertise: Our guides and team members are locals with extensive knowledge of the Lapland region. They use their experience and insights to select the best viewing locations based on the latest information.

Yes, we warmly welcome collaborations. At Arctic GM Experiences OY, we believe in fostering meaningful connections within the travel industry. If you're interested in exploring partnership opportunities or would like to learn more about how we can work together, please don't hesitate to contact us.